This is Part II of a two part series on the substantial enhancements to Rytech’s internal and field systems. Part I focused on MICA, a Mitigation Management product from Next Gear. Jessica Gravett, Director of Client Services with Rytech, contributed to the writing of this article and oversaw the installation of the Trydent system.
A key piece in Rytech’s current systems upgrade is addressing any missing pieces to the existing system from Next Gear, MICA. In other words, improvements were needed to improve both the function and visibility of Rytech’s overall dispatching process without adding any additional burden to the important work of onsite technicians.
In addition to MICA, Next Gear offers a web based restoration management system that streamlines job management, equipment, work orders, job estimating, work order requests, calendar, reporting, and accounting into one integrated system called, DASH. You can see a video here.
Rytech has customized DASH to its unique approach to water mitigation resulting in a system the Rytech team calls …Trydent. As the trident was Poseidon’s tool of choice to rule the seas, Rytech will use Trydent to streamline water remediation processes and a whole lot more.
Overall function of Rytech’s dispatching process will improve when the intake group enters new losses into Trydent which automatically assigns them to the appropriate franchise, including a full set of functional reminders. Trydent will be integrated with Xactanalysis and Symbility. Once an assignment is accepted in Trydent it automatically flows into MICA.
Trydent’s task direction will be dialed-in based on each carrier (or TPA) providing guidance to the field–including any necessary documents. This is compliance monitoring at its best, enabling franchise owners and their personnel to see if a job lacks any of the carriers’ unique requirements.
Shared information creates shared responsibility which creates a seamless working relationship between the franchise and the corporate office, for the benefit of all, especially Rytech’s clients and partners
This visibility doesn’t just stop with the field personnel. Franchise owners and managers can also see the status of tasks performed by the Mitigation Data Specialists (MDS) Unit. Shared information creates shared responsibility which creates a more seamless working relationship between the franchise and the corporate office for the benefit of all, especially Rytech clients and partners.
Rytech’s new Trydent system will improve functionality and efficiency. It will do this…
- by allowing and documenting communications between the field, the franchise, and the corporate office
- by integrating with Xactanalysis reducing delays of information with notes directly from adjusters
- by integration with Symbility—which was not available under MICA
- by sending text messages to the customer confirming a technician is on the way
- by emailing the customer copies of any signed document(s)
Trydent can also be used to enhance overall client visibility. Access can be granted to anyone associated with the claim to login and see updates and other claim details.
About Next Gear Solutions
Next Gear Solutions, based in Oxford, MS, was established in 2008 with a mission to take restoration companies paperless, automate their workflow, and bring efficiency to the entire business operation. Since 2009, Next Gear’s software suite has grown to include solutions for managed repair networks, franchisors, and other insurance solutions. Next Gear is the leading technology solution for the restoration contractor space with the largest footprint of best-in-class restoration contractors in 5 countries.